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Shipping Information

How We Package Equipment

At Start Haus, we take the time to protect your equipment. Each package is boxed with with 200 pound per square inch rated carboard to resist puncturing, giving your gear the best ride possible.  All exess space is padded with material to keep the equipment snug in its container.

All packages shipped UPS ground will be sent Signature Required. If you'd like that requirement lifted, send an email to online@starthaus.com. Start Haus is not liable for lost packages shipped without a Signature Requirement.

Shipping Stand Up Paddle Boards

Because stand up paddle boards are so large, seperate shipping quotes are required. For more information please contact us by phone, Live Chat at the bottom of the page, or by email at online@starthaus.com.

Shipping Bikes

Shipped bikes do require some assembly.  Giant Bikes cannot be shipped.  Please choose in-store pick up.

Where is my stuff?

As our magical ski elves go through the process of picking, packing and shipping your order, you should receive email updates along the way. Make sure your junk-mail filters accept the email address, online@starthaus.com.

To check the status of your order online, log into your starthaus.com account to view your order history. If your order has shipped, there will be a tracking number listed in your order details. You should also receive an email containing your tracking number from the UPS or USPS website.

Order Cancellations

Should you wish to cancel an order, please contact us as soon as possible.  Once an item ships, we can recall a package (via UPS only) for a $25 fee.  UPS in turn charges us to recall the package.  Should a mistake occur in the pricing, order process, or item listing, Start Haus reserves the right to cancel the order and offer a full refund at our discretion.  We strive to make our listing as accurate as possible, but errors do sometimes occur.

How long will it take to get here?

Shipment time varies depending on the service you have selected. If you place your order before 1pm Pacific Standard Time, Monday through Friday, it will ship the same day. If you absolutely have to get something by a certain date, UPS 3-Day, UPS 2nd Day or UPS Next Day air service is advised, as UPS guarantees these delivery dates. If you require expedited service, please call or email us at online@starthaus.com.

All orders ship from our humble shop in Truckee California. Use this handy UPS time-in-transit chart as a reference for all UPS ground shipment times.  Please note, all packages shipped UPS ground will be sent Signature Required. If you'd like that requirement lifted, send an email to online@starthaus.com. Start Haus is not liable for lost packages shipped without a Signature Requirement.

Please note!  During the holiday period Start Haus cannot guarantee delivery times.  Please place your orders far enough in advance to take into account shipping delays.

How much will it cost to ship X to Y?

We offer a shipping cost estimator tool, and you don't need to sign in or create an account to use it. To figure out your exact shipping costs, add all of the products you would like to your shopping cart. Then click on your shopping cart. At the bottom of the cart there is a link, ESTIMATED SHIPPING AND TAX.  This will then display the shipping options and cost for your order.

What shipping services do you provide?

Our default services are UPS Ground, USPS Priority Mail, or In Store Pick-up. If you would like expedited shipping, please call the shop, or email us at online@starthaus.com.

International Shipping

Please contact us for current international shipping charges and availibility regarding the product you are interested in - certain brands do not allow international sales. All international orders outside of North America must use a verified and confirmed Paypal account for security purposes - international credit card orders will be canceled.  Our return policy applies only to domestic orders.  Any customs charges or tariffs are up to the buyer to anticipate and pay upon arrival of goods.  Below is a table representing customs charges for entry into Canada.
 
UPS Customs
 

Shipping to a PO Box

If you prefer UPS, please make sure you enter a physical shipping address as they cannot deliver to a PO Box.  Or, simply choose USPS Priority Mail.  Please note, all packages shipped UPS ground will be sent Signature Required. If you'd like that requirement lifted, send an email to online@starthaus.com. Start Haus is not liable for lost packages shipped without a Signature Requirement.